ZERO Accidents Culture

EMPLOYEE SAFETY, HEALTH AND WELLNESS

Our commitment to ensuring a safe working environment across all operations and to protecting the health and well-being of our employees.

      3.4,3.6,3.9          8.8

Stakeholder Groups Most Concerned

Employees; NGOs, and Industry Groups

Why It Is Important

Creating an enriching and secure work environment remains fundamental to promoting excellence across our workforce. Beyond ensuring legal compliance and protecting our business performance, our robust safety practices mitigate operational risks and strengthen stakeholder confidence.

Our ZERO Accidents Culture prioritises the safety, health and well-being of every employee. This focus enhances productivity, minimises employee absences, decreases accident rates and strengthens our reputation, while ensuring compliance with safety regulations.

Our Approach

We maintain our focus on ensuring a safer today and tomorrow for our employees through our Health and Safety Policy, which aligns with the Carlsberg Group Health and Safety Standards.

We comply with the latest Occupational Safety and Health (Amendment) Act 2022, which has incorporated the Factories and Machinery Act 1967. Our Safety Management System in Singapore complies with the Workplace Safety and Health Act 2006. Our operations are certified under ISO 45001:2018 Occupational Health and Safety Management Systems.

Central to our philosophy is the fundamental belief that every accident is preventable and no organisational priority supersedes the value of human life. We emphasise proactive safety practices, encouraging all employees to report unsafe conditions or behaviours immediately. This culture of vigilance and shared responsibility reinforces our commitment to accident prevention through continuous monitoring and improvement.

We focus our health and safety strategy on four key priorities:

The health and safety team leads our safety agenda, focusing on developing safe work systems, reviewing programme effectiveness, analysing accident trends and maintaining workplace safety policies. Their responsibilities extend to recommending policy revisions when necessary.

Our global Health and Safety Policy applies to all personnel at our Malaysia and Singapore operations, both onsite and off-site locations. This includes contractors, suppliers and members of the public on our premises.

Our Health and Safety Standards comprise 18 guidelines that cover crucial aspects, including incident reporting, risk management, contractor management, occupational health and behaviour safety. These standards guide all operational aspects, from traffic management to machinery safeguarding:

Health and Safety Governance

Our Health, Safety, Security and Environment (HSSE) department, together with the Health and Safety Committee, implements programmes to enhance safety across the Group. This committee, featuring both management and employee representatives, develops safety rules and work systems, reviews programme effectiveness and recommends policy revisions. We conduct monthly reviews of the implementation of safety rules, systems and programmes to identify gaps and share the findings internally.

We address the gaps by implementing Kaizen, an approach that fosters gradual improvement.

Safety Reporting System

Our safety reporting system empowers employees to raise concerns through multiple channels. In 2024, we received 6,874 reports on safety risks and unsafe behaviours from employees in Malaysia and Singapore. They are empowered to report unsafe conditions to their Line Managers and have the explicit right to withdraw from any situation they reasonably believe poses an immediate risk to their safety.

When incidents occur, our structured investigation process brings together a dedicated team comprising Health and Safety specialists, area owners and subject matter experts. This team applies a hierarchy of controls approach to determine effective corrective actions and prevent recurrences. 

Occupational Health Services
Our occupational health services provide support through our in-house clinic and health monitoring programmes. Employees
in high-risk roles, including forklift drivers and those working at height or in confined spaces, are required to go for medical assessments.

Our health monitoring extends to regular assessments with detailed studies conducted to understand and mitigate potential health impacts.

In Singapore, we support responsible behaviour by providing company-funded valet services for employees who consume alcohol during business engagements, reinforcing our 'Don't Drink and Drive' policy.

Progress/Achievements

In 2024, our operations in Malaysia and Singapore strengthened safety integration. We delivered in-depth health and safety training to 542 employees across our Malaysia and Singapore operations through programmes designed to enhance safety awareness and practical skills.

Among the health and safety initiatives conducted were:

In Malaysia, we launched our Employee Assistance Programme, providing support services for employees and their families to address work and personal challenges. Our Singapore operations plan to implement this programme in 2025.

In Singapore, we:

• We installed awareness posters and reminder stickers to encourage everyone to hold the handrail while using the staircase.
• Marked 1,000 days of ‘No Lost Time Accidents’ in January 2024 by engaging the Singapore Association of the Visually Handicapped for a massage session for employees.

Raising Safety Awareness Through Interactive Learning

In June 2024, we held our first-ever TTZAB Programme & Safety Day in our Singapore operations, with an 85% employee participation rate (71 employees). The event featured two key activities: the Distracted Pedestrian and Distracted Driver simulations, which highlighted the dangers of using a phone while walking or driving, including slower reaction speed, reduced accuracy and increased risk of accidents. These activities aligned with Carlsberg Life Saving Rule #1: Always Follow Traffic Rules (on-site and on the road).

Going Forward

We remain dedicated to strengthening our leadership coaching capabilities and enhancing safe behaviours, while adhering strictly to our Life Saving Rules.

Our focus remains on identifying and addressing workplace hazards through systematic risk assessments and workplace inspections. We will further enhance our safety protocols through improved Standard Operating Procedures, particularly in high-risk areas such as working platforms, trench work and traffic management zones.

Health and safety competency development will continue through our detailed training programmes, ensuring all employees and non-employees are equipped with the knowledge and skills to maintain a safe working environment. We will maintain our systematic approach to incident investigation and prevention, using insights gained to continually improve our safety management system.